Retail / Store Manager

Totally responsible for one of our retail businesses, whether that be Marks and Spencer's Simply Food store, WH Smiths store manager or running one of our forecourts our motorway service areas can offer the opportunity we operate many different retail brands and to be part of the Moto team.  

Your role will include; all recruitment for your department, manpower planning and for ensuring that all labour budgets, forecasts and ratios meet company targets. You will take a positive proactive approach to training across the department and to ensure that all members of the team are given the training to both undertake their role and to develop them. You will need to build a team with the skills to meet the succession needs of the department and to ensure a plan is in place to meet any shortfalls. You will need to ensure that company appraisal and job talk processes are completed with all team members.

As well as being responsible for the people within your team you are fully responsible for the results of your department. Whether that be proactively manage margins and achieve company drift targets, looking for ways to drive average spend and for growing transactions.  

You will be fully responsible and accountable for the Operational and Service Standards. Its down to you to ensure that all employees in the departments understand the brand standards and work with these at all time. Paramount we look to you to ensure that the customer experience is a positive.  We see you as the champion customer service, creating a culture of service and sales and to lead by example.